Privacy Policy

1. What Information We Collect

To provide and enhance NexAI’s services, we collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and company details, typically shared during lead capture, form submissions, or account creation.
• Chat Interactions: All conversations and messages exchanged with our AI assistant are logged to improve clarity, context retention, and support quality.
• Device & Usage Data: Includes IP address, browser type, operating system, device identifiers, and behavioral metrics such as pages visited and session duration.
• Business Content: Any documents, product data, pricing sheets, FAQs, or company materials uploaded to train or customize the AI assistant are securely processed and stored.

2. How We Use Your Information

We use the information we collect to provide, optimize, and secure your experience with NexAI. Specifically, your data helps us:

• Deliver Intelligent Support: Power real-time automated conversations tailored to your business needs.
• Enhance AI Performance: Continuously improve the assistant’s precision, personalization, and contextual understanding based on your interactions and content.
• Ensure Platform Integrity: Detect and respond to misuse, suspicious behavior, or potential security risks.
• Manage Accounts & Transactions: Facilitate account setup, billing, subscription management and customer communications.

3. Cookies & Tracking Technologies

NexAI uses cookies and similar tracking mechanisms (such as pixels and local storage) to improve user experience, analyze traffic patterns, and enhance the platform's functionality. You can control cookie preferences through your browser. Disabling cookies may affect some features.

4. AI-Specific Data Handling

Conversations with NexAI may be monitored to refine responses and detect misuse. AI replies are based on provided data and are not legal, financial, or professional advice unless stated. Avoid sharing sensitive or confidential data during AI interactions.

5. Data Sharing & Disclosure

We do not sell or monetize your data. We may share information with:

• AI providers (OpenAI, Anthropic) for query processing
• Payment processors for billing management
• Service providers for analytics, infrastructure, and security
• Legal authorities when required by applicable law

6. Data Storage & Retention

Data is stored in secure, encrypted systems. Logs are retained as needed to fulfill business or legal needs, generally no longer than 12 months unless extended by request.

7. Your Rights

• Access or request a copy of your data
• Correct or delete inaccurate data
• Withdraw consent or restrict processing
• Request deletion of your AI training data (for business users)

8. International Compliance

NexAI complies with GDPR, CCPA, and relevant privacy laws. Users in the EU or California have additional rights related to data access, portability, and non-discrimination.

9. Children's Privacy

NexAI is not intended for users under 13. We do not knowingly collect information from children. If found, contact us for immediate removal.

10. Changes to This Policy

We may update this Privacy Policy periodically. Major updates will be shared via email or in-product notifications. Continued use confirms acceptance.

11. Contact Information

If you have questions or want to exercise your rights, contact us:

• Email: support@nexaichat.com
• Address: Block-A, Lane-02, House-36/1, Section-06, Mirpur, Dhaka, Bangladesh